About
Built by an operator, for operators.
Built by an operator, for operators. We turn operational knowledge into SOPs, playbooks, and systems your team can actually use.
Our Mission
Make operating knowledge easy to capture, easy to share, and easy to trust.
We work with teams who care deeply about how work gets done. Our job is to turn the way you already operate into a documented system your whole team can use — without slowing anyone down.
What guides us
Precision
Every word, every step, every checkpoint earns its place.
Practicality
Documentation only matters if your team actually opens it.
Partnership
We embed alongside your team, not above it.
Leadership
Steering Knowledge Into Systems.
Meet Kristina Jaluba
Kristina brings 15+ years of experience across finance, operations, reporting, ERP implementations, and business process improvement.
She founded ProcessCaptain after seeing how much critical knowledge becomes trapped in meetings, emails, and employees' heads.
Her mission is to transform tribal knowledge into scalable systems that help teams operate more consistently, onboard faster, and grow with confidence.
Every project is handled by an experienced operations and finance professional to ensure accuracy and usability.
How It Works
Five steps from first call to delivered documentation.
Discovery Call
We start with a 30-minute call to understand your team, tools, and the processes that need to be captured.
Process Walkthrough Recording
You share a recording — Zoom, Loom, Teams, or a screen share. No scripts, no prep, just walk us through how things work.
Documentation & SOP Creation
We transform your recording into polished, structured SOPs, training guides, process maps, and playbooks tailored to your team.
Review & Refinement
You review the first draft and share feedback. We refine the language, structure, and formatting until it's exactly right.
Delivery Within 48 Hours
Receive brand-ready documentation your team can open, follow, and trust — delivered in as little as 48 hours.
Sample Deliverables
What your team will receive.
Every engagement ends with polished, ready-to-use documentation. Here's a sample of what clients receive.
Standard Operating Procedures (SOPs)
Training Manuals
Process Maps
Onboarding Guides
Month-End Close Playbooks
ERP Process Documentation
Experience Highlights
A 15+ year track record built inside the work.
ProcessCaptain combines deep finance, operations, ERP, and process improvement expertise with practical documentation that teams actually use.
Certified Public Accountant
Licensed CPA with experience supporting public, private, and nonprofit organizations across audit, reporting, and financial operations.
Years Across Finance & Operations
Deep practitioner experience in financial reporting, accounting operations, business process improvement, and operational excellence.
ERP Implementations & System Transitions
Hands-on expertise guiding organizations through ERP rollouts, financial system migrations, data transitions, and post-implementation stabilization.
Processes Documented
Over 120 SOPs, workflows, training guides, and operational playbooks built across finance, accounting, operations, and compliance functions.
Growth, Acquisitions & Change
Experience supporting organizations through high-growth phases, acquisitions, restructuring, and operational transformation initiatives.
Every Engagement, Expert-Led
No hand-offs. No junior staff. No generic templates. Every engagement is handled by an experienced operations and finance professional from kickoff through final delivery.
Every project is handled by an experienced operations and finance professional to ensure accuracy and usability.
Expert-LedWhy Clients Work With ProcessCaptain
Knowledge transferable. Processes repeatable. Operations easier to scale.
Organizations don't hire ProcessCaptain simply to create documentation. They hire us to make knowledge transferable, processes repeatable, and operations easier to scale.
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Deep experience inside finance, ERP, and operational environments
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Documentation designed around how teams actually work
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Practical, usable SOPs instead of shelfware
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Every project handled by an experienced operations and finance professional
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Fast turnaround and measurable operational impact
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Documentation that improves onboarding, consistency, and accountability